Ecclesfield Group Practice

Many thanks for your feedback, I understand how frustrating this can be. Our team of Receptionists do try their best to keep patients informed when a GP is running a little late. Often patients require more than the allocated time slot to allow the doctor to provide the care and treatment they need. Michelle Payling Practice Manager

Thank you for taking the time to feedback your experience. I do understand your frustration regarding this situation. Firstly I would like to apologise for your initial appointment being cancelled due to myself being ill and that the new appointment was re-arranged incorrectly, the practice required an essential update to rule changes for family planning services related to the new Care Quality Commission. This area has now been rectified; again I’m sorry this was too late to help your own situation. I also understand how annoying it is to be kept waiting past an appointment time; we do try hard to keep to time but often patients require more than the allocated time slot to deal with their medical condition. I would like to reassure you the practice is continuing to work hard to improve access to medical services and our introduction of daily telephone triage has helped with this. Our Practice Manager would of course be happy to meet with you and discuss any of this further. We also have a patient participation group which you or any other patient is welcome to join in order to work with the practice towards continual improvement of our service. Best Wishes Dr McCoye